Frequently Asked Questions
When will my order ship?
- Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.
Where are you located? Do you have a showroom where we can see products?
As of the moment, we don't have showroom but will create one when the situation all over the world get back to normal. We only have online store but we will assure you that our products is in high quality materials. We also our artwork in Etsy.
What are my payment options?
- We accept Paypal online only as of the moment.
Is your website secure?
- The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. Any information you transmit on themodernshop.ca is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).
Do I get an order confirmation?
- Upon placing an order with ZG Arts and Crafts, you will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘bulk’ or ‘junk’ folder and it should be there. Please contact us if you have any questions.
Do You Charge Taxes?
- No taxes will be charged to orders shipping to the United States
What if I am not completely satisfied with my purchase? How do I return it?
- We make every effort to select and sell products constructed of the highest-grade materials built by highly skilled people to exacting standards. We also keep up-to-date information on all our products so that you may make informed choices when purchasing from us. However, we understand that sometimes you may simply change your mind. We want your experience of shopping at The Modern Shop to be a positive one.
You may return your item(s) within 15 days of receipt for a refund of the purchase price with some conditions. Please refer to our return policy section on our site for more details
We value our customer and we want to provide them with good and quality customer service so we aim to answer your query within 12 hours as our time may not be the same.
For further questions, you may reach us at email@example.com
Enjoy roaming around at my shop.